Refund policy

Right of withdrawal information for consumers

A consumer is any natural person who enters into a legal transaction for purposes that can be attributed neither predominantly to their commercial nor to their self-employed professional activity.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal,
you must inform us (FS-Modellbahn.de, Eiffestraße 598, 20537 Hamburg, phone number: 01718220236, email address: kontakt@fs-modellbahn.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the enclosed model withdrawal form for this purpose, but it is not mandatory. You can also exercise your right of withdrawal online at https://fs-modellbahn.de/pages/widerruf-formular
. If you use this online function, we will immediately send you confirmation of receipt on a durable medium (e.g. by email), including information on the content of the withdrawal statement and the date and time of its receipt. You can also complete and submit the model withdrawal form or another clear statement electronically on our website https://fs-modellbahn.de/pages/widerruf-formular. If you make use of this option, we will immediately send you (e.g. by email) confirmation that such a withdrawal has been received. To meet the withdrawal deadline, it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery we offer), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees because of this reimbursement. We may refuse reimbursement until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier. You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to examine their nature, characteristics and functioning.
Law firm Plutte https://www.ra-plutte.de/
info@ra-plutte.de

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts - for the delivery of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; - for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded; - for the delivery of alcoholic beverages whose price was agreed upon conclusion of the contract, but which can only be delivered 30 days after conclusion of the contract at the earliest and whose current value depends on market fluctuations that the trader cannot influence; - for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts. The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; - for the delivery of goods if, after delivery, they have been inseparably mixed with other items due to their nature; - for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.